My Account

Registration

• How can I register?

Account Activation

• How can I check if my registration has been completed?
• How do I activate my account after my registration is complete?

Login Issues

• How can I log in to my account?
• I can not log in to my account. What should I do?
• My account has been blocked because I typed in an incorrect password several times. What should I do?
• How can I change my password?
• I changed my password, but still can not log in. What should I do?
• I am unable to reset my password on my Android device. What can I do?
• See all 7 articles

Account Details

• How do I enable / disable my email or SMS notifications for news, promotions etc?
• How can I change my personal details and email address?

Access Account History

• How can I check my betting history?
• How can I check my transactional history?
• How can I see my balance for winnings and loses?

Account Closing & Re-opening

• How can I close my account?
• I have requested the clοsure of my account, but have changed my mind. What should I do?
• Can my account be closed if my account balance is zero even without my consent?
• I have requested the self exclusion of my account, but have changed my mind. What should I do?
• Will there be any charges if I reopen my account?

Inactive Accounts

• What is the fee for inactive accounts?

Account verification (KYC)

General Information (What/Why)

• Why do I need to verify my account and what is the exact verification process?
• How can I send my verification documents?

Identification Documents

• What documents are required for my account to be verified?
• How can a foreign citizen validate their account?

Proof of Address

• Which documents are valid as proof of address?

Credit/Debit/Prepaid Cards

• How can I validate a credit/debit/prepaid card used on the account?
• How can I validate a card out of use?
• How can I validate a disposable virtual card or an instant card?
• How do I verify my withdrawal method?
• Can I carry out a transaction before my account verification process is complete?

Other Documents

• Why are additional documents requested in order to make a withdrawal?
• How can I validate the Skrill Account?
• How can I validate the Neteller Account?
• How can I validate the Paysafecard Wallet?
• How can I validate the bank account for my withdrawal?

Verification Timeframes

• How long does it take for the verification process to be completed?

Transactions

General Information

• What is CVV2 / CVC2?
• What is the IBAN and the BIC and Swift codes?
• How is the security of the transactions guaranteed?

Payment Methods

• Which are the available deposit methods ?

Deposits

• Can I save my card details for my upcoming deposits?
• How long does it take for my deposit to be completed ?
• What are the deposit limits per method?
• Can I save my card details for my upcoming deposits?
• Is it possible to withdraw any amount, before the verification process is complete?
• Where can I find my deposit history?
• See all 7 articles

Withdrawals

• Why did the payment method change after I submitted my withdrawal request?
• Where can I find my withdrawal history?
• Which are the available withdrawal methods ?
• How long does it take for a withdrawal to be completed?
• What are the withdrawal limits per method ?
• Can I review the progress of the withdrawal request I submitted?
• See all 10 articles

Available Gaming Balance

• Where can I see my available account balance?

Removing a Credit/Debit/Prepaid Card

• How do I remove a saved Credit/Debit/Prepaid Card?

Taxation & Fees

• Will I get charged for my deposit?

Security

General Information

• Can I play at Stoiximan while abroad?
• General Information

Security Compliance

• Security Compliance

Account Security

• How do I keep my account secure?
• How do I choose a secure password?
• Why did my login session expire?

Transaction Security

• How is the security of the transactions guaranteed?
• What is the IBAN and the BIC and Swift codes?
• What is CVV2 / CVC2?
• Can I save my card details for my upcoming deposits?

Offers

First Deposit Bonus

• How do I play my First Deposit Bonus ( FDB ) for Sports Betting?
• How to activate First Deposit Bonus?

Missions

• What are the Missions?
• How to win a mission and what to pay attention to?
• How can I participate to a Mission?
• Where can I find the Missions section?

Sportsbook

• The final score of the match I bet on was 0-0. Why hasn't my stake been refunded, as per the "Bore Draw Refund" offer?
• My betslip missed out only by one selection. Why hasn't my stake been refunded, as per the "Acca Insurance" offer?
• What are the available Sportsbook offers/promotions and where can I find them?

Refer a Friend

• How does it work the Refer a friend Offer?

Other Offers

• 0% Margin
• What is the 50% reload bonus?
• What is the 100% reload bonus?
• What offers are active on my account and where can I find them?

No Deposit Bonus

• What is a Free bet and how can I use it?

Betting

Betting Info

• How can I use the feature "Request a Bet"?
• How can I activate the match notifications?
• How can I search for a specific market I'm interested in?
• Where can I find and/or edit my favourites list?
• Which are the types of bets (single, parlay, system)?

Betting Rules

• Where can I find the Betting rules section?

Betting Terminology

• What is a Banker bet?
• What is a multiple bet?
• What is a single bet?

Bet placement

• Is there a profit limit per bet?
• Can I cancel a bet or part of it after its placement?
• Is there a minimum / maximum betting amount?

Bet settlement

• Why was my bet cancelled?
• My bet has been settled as void. What does this mean?
• What happens when a friendly match ends before the 90 minutes are over?
• The event I bet on has been postponed/cancelled. What happens with my bet?
• The player/team I placed a bet on did not compete. What happens with my bet?
• Why haven't I received the full amount of my betslip's potential winnings (Dead Heat, Obvious Error, Void)?

Live Betting

• How can I watch a match in Live Streaming?
• Can I combine pre-event and Live Betting selections?
• How can I see which games will be offered for Live Betting?

E-sports

• How can I play ESports games?

BetBuilder

• What is BetBuilder?

Cash Out

• Will any amount I cash out have any impact on the wagering requirements of the First Deposit Bonus?
• What is Cash Out, how and when can I use it?

Bet Cancelation

• Can I request to cancel a placed bet?

Betting Strategies

• How can I use the Bet Mentor tool?

Betting Systems

• What is a Canadian/Super Yankee system?
• What is a Super Heinz system?
• What is a Heinz system?
• What is a Goliath sistem?
• What is a yankee system?
• What is a trixie system?

Betting Markets

• What is the "Anytime Correct Score" market?
• How many types of handicap bets are there on the page?
• What is the Draw No Bet market?
• How can I win in the "Result (1X2) Per Minute Range XX:xx - XX:xx" market or other similar markets where a specific time range is set?
• What is an "ante post" bet?
• What is the "Handicap" market?

Mobile & VR

Mobile

• Application Download

Responsible Gaming

General Information

• How will I know if I have a gambling addiction problem?
• Who can I turn to for gambling problems and Responsible Gaming?
• What is Responsible Gaming?

Responsible Gaming Options

• What are the options available for Responsible Gaming?

Account Limits

• How do I activate the gaming activity scheduler feature on my account?
• How do I activate the reality check feature on my account?
• How do I set up the session timer feature in my account?
• How I can deactivate the withdrawal request cancellation feature?
• How do I set financial limits on my account?

Account Closure

• How do I close my account?

Support & Advice

• Which is the age limit to use the site?
• How can I maintain control when playing?

Legal Matters

General Terms & Conditions

• Where can i check General Terms & Conditions?

Betting Terms & Conditions

• Where can i check Betting Terms & Conditions?

Cash Out Terms & Conditions

• Where can I check the Cash Out Terms & Conditions?

Bonus Terms & Conditions

• Where can i check Bonus Terms & Conditions?

Data Protection

Privacy Policy

• How long are my personal data being retained?
• What rights do I have and how can I manage my personal data?

User Account Protection

• What are the possible indications that my account has been violated?

Cookies Policy

• How do I delete cookies stored on my computer?
• What are cookies and how are they being used?

Technical Support

Application Download

• Can I use the application on my Huawei mobile device?
• How do I download Stoiximan application on my Android mobile device?
• How do I download the Stoiximan application on my iOS mobile device?

Application Issues

• How can i use Apps and VR?
• What can I do, when the mobile application is malfunctioning?

Mobile Ιssues

• How do I delete cookies stored in my computer?
• What are cookies and how are they being used?
• Live Streaming isn't working. What should I do?

Slow Network Speed or End User Device Performance

• What happens when Ι face problems due to low network speed or device performance?

Complaint Procedure

Making a Complaint

• How can I make a complaint?

Using the Evaluation Form

• Where can I find the Evaluation Form?

Affiliates

Affiliate Terms & Conditions

• Where can Ι check the Affiliates Terms and Conditions?

How to Become an Affiliate

• How to Become an Affiliate?

Video Tutorials

Video Tutorials

• How to verify your Stoiximan account in seconds | Video Tutorial
• How to withdraw from Stoiximan in just a few seconds | Video Tutorial
• What is 3D Secure | Video Tutorial
• How to deposit on Stoiximan in just a few seconds | Video Tutorial
• What are Stoiximan Missions | Video Tutorial