Please confirm that your current credit balance qualifies for the maximum withdrawal amount as per the Transactions > Withdrawals section at the bottom of our main page.
Also, if you participate in a Bonus offer with your account, it is likely that you will not be able to withdraw the entire amount because your wagering requirements have not been fulfilled. In particular, the terms of the offer may require the account holder to wager the Bonus money a certain number of times before being entitled to withdraw the winnings obtained as a result of the wager of that offer.
Sports bets that contribute to the wagering of Bonus money are subject to minimum odds stated in the Bonus Terms and Conditions. For further information on our Bonuses and Promotions, you can visit the "Bonus Terms" section in the footer of our homepage.